What is your Return Policy?

We want you to be entirely happy with your purchase from us. If you are unhappy in any way please Contact Us within 30 days of purchase for a 100% Money-Back Guarantee, minus the cost of shipping.

Merle Norman Studios cannot accept returns of the Products purchased on MerleNoman.com.

Merchandise purchased online at MerleNorman.com can be returned by mail within 30 days of receiving your order. Online purchases returned will receive a refund of the Price of the Product and any applicable taxes payed. The refund will be issued to the original form of payment, less cost of return shipping.

Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. Please note that items purchased on sale cannot be returned, and Products ineligible for Return included in the return package will not be credited. MerleNorman.com does not accept exchanges.

Due to system limitations, multiple returns combined into a single shipment will still result in a deduction for shipping costs for each return. No credit for shipping costs charged will be provided for combined returns.

CLICK HERE TO START A RETURN or Learn More about making a return

Please allow 7 - 10 business days after your Return reaches Merle Norman for your refund to be issued.