What Are Your Shipping Policies?

Order Processing

We are closed on weekends and major holidays. All orders received on Saturday and Sunday will begin processing the following Monday. Orders may take up to 2 full business days to be processed, picked, and packed before they are shipped. Orders with expedited shipping must be placed by 11am Pacific Time on weekdays to be processed and shipped that same day.
If we are unable to ship your order within that time we will email to let you know and give you an estimated deliver date. You will have the right to cancel your order and receive a full refund.

Standard Shipping

We offer Standard Shipping via UPS SurePost. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

Free Shipping Promotion

During Free Shipping promotions, Orders with Subtotals (before Taxes and Shipping Costs) meeting the qualifying dollar value will automatically have a Shipping Discount equal to the Shipping Cost applied to the Order. The Shipping Discount will only apply to Orders that select the Shipping Method specified by the promotion.

Expedited Shipping

We offer Two Business Day and Next Day Shipping via UPS. Expedited Shipping options are based on published UPS rates. Expedited Shippind Orders received on weekdays by 11am Pacific Time are processed and ship the same day. Orders received after 11am Pacific Time will process and ship out on the next business day.

Expedited Shipping is not available to Orders that contain a Flammable Product.

Shipping Confirmation

A shipping confirmation with your tracking number will be sent to the Email address provided at the time the order is shipped. Please track your shipment as Merle Norman is not responsible for lost or stolen packages.

Shipping to An APO/FPO Address

Orders to an APO/FPO Address ship via UPS SurePost and may take approximately 4 to 8 weeks to arrive.

Shipping to Canada

We do not ship to Canada at this time. Please find your nearest Studio to purchase Merle Norman cosmetics locally from one of our Canadian Studios.

International Shipping

At this time we only ship to locations within the United States and all U.S. territories.