What Are Your Shipping Policies?

Our priority is the health and safety of our customers and employees. Due to enhanced guidelines in place to protect our fulfillment warehouse, we are experiencing some delays in processing shipments. Our aim is to get your orders shipped as soon as safely possible. Thank you in advance for your patience.

Delivery Estimates

Estimated delivery days shown in the Shopping Bag and during Checkout include order processing times and exclude weekends and holidays. Expedited and Express orders must be placed by 12pm Pacific time to be processed on the same weekday. Delivery estimates may be impacted by carrier delays during periods of high volume. Expect extended transit times for orders to U.S. Territory and PO/APO/FPO/DPO addresses.

Where We Ship

Physical street addresses in all 50 States including the District of Columbia via the UPS network. PO Box, U.S. Territory, and military APO/FPO/DPO addresses via USPS after UPS SurePost hand-off.

Order Processing

Orders are processed Monday through Friday. Orders received on Saturday, Sunday or a holiday will begin processing on the following business day. During peak periods, orders may take up to 2 full business days to be processed.

Shipping Methods

UPS Standard

Standard shipping to all 50 states is offered via UPS Ground for a flat rate of $10. Standard shipping is not available to PO Boxes, APO/FPO/DPO or U.S. Territories.

UPS Expedited

Expedited shipping to all 50 states is offered via UPS 2 Day Air for a flat rate of $15. Orders received after 12pm Pacific time will process and ship out on the next business day. Orders containing flammable products are not eligible for Expedited shipping. Expedited shipping is not available to PO Boxes, APO/FPO/DPO or U.S. Territories.

UPS Express

Express shipping to all 50 states is offered via UPS Next Day Air at the published rate. Orders received after 12pm Pacific time will process and ship out on the next business day. Orders containing flammable products are not eligible for Express shipping. Express shipping is not available to PO Boxes, APO/FPO/DPO or U.S. Territories.

USPS Economy & PO Boxes

Economy shipping to all 50 states is offered via UPS SurePost for a flat rate of $10. Economy shipping with be the only shipping option available when shipping to a U.S. PO Box address. Orders selecting USPS Economy shipping will ship via UPS and be handed off to USPS for final delivery. Be advised that shipments to Alaska and Hawaii will experience extended transit times beyond the delivery estimates provided.

USPS Economy & APO/FPO/DPO

Economy shipping to APO/FPO/DPO addresses is offered via UPS SurePost for a flat rate of $10. Orders to APO/FPO/DPO are shipped via UPS and handed off to USPS for final delivery abroad. Be advised that shipments to APO/FPO/DPO will experience extended transit times beyond the delivery estimates provided.

USPS Economy & U.S. Territories

Economy shipping to U.S. Territories is offered via UPS SurePost at the published rate. Orders to U.S. Territories are shipped via UPS and handed off to USPS for final delivery. Be advised that orders to American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands will experience extended transit times beyond the delivery estimates provided.

Free Shipping Promotion

A shipping discount will automatically apply to shopping bags having UPS Standard as the selected shipping method and having a product subtotal (before taxes and shipping cost) of $50 or more. UPS Standard shipping is not available to PO Box, APO, FPO, DPO and U.S. territory addresses. This offer may not combine with any other offers. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or cancel offer due to system error or unforeseen problems. Offer is subject to change without notice.

Shipping Confirmation & Tracking

A shipping confirmation with your tracking number will be sent to the email address provided at the time of order. You may track the status of your order on our website using the order number, order email address and billing zip code.

Shipping to Canada

We do not ship to Canada at this time. Please find your nearest Studio to purchase Merle Norman cosmetics locally from one of our Canadian Studios.

International Shipping

We only ship to locations within the United States, U.S. Territories and APO/FPO/DPO addresses.